After just reading this article on sitepoint.com. I am amazed that this idea has been given any serious thought at all. It has one major flaw, how are blind people going to use it?
Currently there is a system that, however badly, does seem to work. Google provide an image, audio representation and also if you’re still stuck, you get to send your request directly to a customer service representative. I think this set of solutions should be looked into further. Something as simple as providing the user with a phone number if they can’t use your CAPCHA system could increase customer satisfaction greatly.
In a web where the emphasis is put on trying to automate everything, there should be a place for real world person to person contact. Let me know what you think?
